Job Aid Overview

Tools: Canva

Development time:  Approximately one day to complete.  This job aid is a summary of the 6-steps of Excellent Customer Service and available as a download in the eLearning course.

My Role: Instructional Designer

Client: Jekyll Island Authority

Summary: The Jekyll Island Authority operates several recreation and education amenities along with retail stores. Employees have varying levels of experience with customer service. 

Challenge: An inconsistency in the level of customer service provided to customers across all locations which negatively impacts the customer experience. 

Solution: A comprehensive solution was developed that provides employees with a 6-step customer service process for providing reliable service. Specifically, the Excellent Customer Service job aid outlines the 6-step process.  

Result: Employees can approach their customer service roles with confidence knowing they have a proven, reliable process for providing consistent customer service with every interaction.